Q: Who pays the patient advocate?
A: The patient or the patient’s family pays the patient advocate. In some cases, employers offer a benefit covering the cost of a patient advocate, so be sure to check with your human resources department. We are committed to obtaining favorable patient outcomes because patients are the ones paying our salary!
Q: What do patient advocates do?
A: Patient advocates are hired by patients or their families to help get the best care possible. Sometimes this means arbitrating,mediating, or negotiating with insurance companies, hospitals, doctors’ offices, or employers to settle issues with access to care, medical debt, or job retention related to illness. In other cases, it involves researching how to obtain the best possible care at the most affordable cost. Our job is to help eliminate the obstacles that complicate obtaining quality healthcare.
Q: What is the benefit of hiring a patient advocate?
A: Having an illness is stressful. It shouldn’t be complicated by having to navigate mounds of paperwork and spending countless hours on the phone trying to get the coverage and services you need and resolving the problems that inevitably arise during the course of treatment for a serious illness. The benefit of hiring a patient advocate is peace of mind. We take care of the paperwork, arbitration, mediation, and negotiating for you so you can focus on your health.
Q: How long will it take to resolve the issues I face?
A: Each case is unique and different and we work diligently to address the issues you are faced with. It is our promise to work tirelessly on your behalf to relieve you of your healthcare system-related stress and bring you peace of mind as quickly as possible.
Q: How can I be sure to protect my privacy?
A: We are HIPAA compliant which means that we abide by all patient privacy laws. In addition, integrity is the heart of our core beliefs which means that we have a very high standard for ethical behavior.